Delivery & Returns.

1. Order preparation and dispatch

Orders are prepared after payment confirmation and final individual testing. We send a confirmation to the email address supplied at checkout. Unless a different period is expressly agreed with you, goods will be dispatched within the promised period and in any event within 30 days after the order is received.

If delivery becomes impossible, we will notify you promptly and refund all amounts collected, including standard delivery charges, within the period required by applicable law.

2. Shipping, tracking, and import charges

We use tracked international courier services, normally FedEx. Available services and the shipping charge are calculated from the delivery address before payment.

• DDP: you pay the quoted duties-and-taxes service as part of the displayed total so that the applicable import charges can be prepaid.
• DDU: you or the recipient must pay any import duties, taxes, and local clearance charges requested by the carrier or customs authority.

The buyer is responsible for the destination country’s import taxes, duties, and clearance charges under either option: through the prepaid charge under DDP, or directly to the carrier or customs authority under DDU. If a parcel is returned because the buyer or recipient refused or failed to pay local customs duties, taxes, or clearance charges, the return shipping cost and any non-recoverable carrier or customs charges will be deducted from the final refund, except where mandatory law requires otherwise.

Estimated transit times are not guarantees and may be affected by customs or local carrier conditions. We remain responsible for loss or damage until the goods are delivered to you or to a third person designated by you, except where you independently appoint a carrier not offered by us.

3. 14-day return window

For a standard change-of-mind return, contact us within 14 days after you, or a third person designated by you, receive the drive. The drive must be unused and unmodified and returned with all accessories, documentation, and original packaging. A consumer may also give a statutory withdrawal notice between contract formation and delivery where applicable.

You may inspect the product only as reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for diminished value caused by additional handling, use, alteration, damage, a missing or changed serial label or tamper-evident sticker, or incomplete packaging. These conditions do not restrict any inspection or withdrawal right that cannot lawfully be excluded.

4. Return authorization and buyer-paid shipping

Contact us before shipping anything back. Send your name, order number, and reason for the return through our contact form or to sales@uhdarchive.com. We will confirm eligibility and provide the correct Turkish return address, packing requirements, and customs instructions. Parcels sent without authorization or to another address may be delayed or refused.

For a standard change-of-mind return, the buyer is responsible for all return shipping costs. Buy a tracked international service from your local postal operator or another carrier approved in our instructions, retain the receipt, and send us the tracking number. The buyer remains responsible for the parcel until it is delivered to the authorized return address. We do not issue a prepaid return label for a standard return unless mandatory law requires us to do so.

On the customs declaration, accurately describe the parcel as “RETURNED GOODS - RELIEF CLAIMED” and declare its contents and value truthfully in accordance with our instructions and the carrier’s and customs authority’s requirements. Do not send the parcel until you have received these instructions.

5. Refunds

After an eligible standard return is received and inspected, we refund the refundable product amount through the original payment method. The original shipping fee paid at checkout is non-refundable, and the buyer’s return postage is not reimbursed, except where the drive was defective or damaged on arrival or mandatory law requires otherwise.

We may deduct diminished value caused by handling beyond a permitted inspection, and may deduct return shipping and non-recoverable carrier or customs charges when a delivery is returned because the buyer or recipient refused or failed to pay destination-country charges. Refund timing and any amounts that must be included are governed by applicable mandatory law.

6. Defective, incorrect, or damaged deliveries

Check the parcel and drive promptly after delivery. For transit damage, contact us with clear photos of the outer parcel, internal packaging, product, serial label, tamper-evident stickers, and visible damage. For a drive that is dead on arrival or otherwise defective, we may require a short, continuous diagnostic video showing the drive connected, the failure to power on or read a known-good disc, and the serial number and all tamper-evident stickers clearly visible in the same video. We may request other reasonable troubleshooting information.

Once the defect or arrival damage is verified, we will normally resolve the claim without requiring the drive to be returned, by either issuing a full refund or shipping a replacement at no additional charge. If a return is reasonably required for a carrier claim or by applicable law, we will provide instructions and the buyer will not be charged the necessary return shipping cost. This section does not limit statutory remedies or proof rights.

7. Contact and prevailing rights

For delivery, withdrawal, return, or refund questions, use the contact form or email sales@uhdarchive.com. Mandatory consumer rights in your country of residence remain unaffected and prevail if they provide greater protection.