Frequently asked questions.
Quick answers about our drives, the ordering process, and getting set up.
What makes these drives UHD-friendly?
Each drive is configured with LibreDrive-compatible firmware and tested with triple-layer UHD media before it is offered for sale.
Why might the retail box no longer stay sealed?
These drives are original 2013 stock. Over time, the adhesive on some retail boxes has dried out and may no longer hold securely. We do not apply additional tape or adhesive, as we want to preserve the original packaging.
Why has the retail box been opened, and why might the protective film have bubbles?
Each retail box is carefully opened once so we can install the firmware and perform a full functionality test with a triple-layer 4K UHD disc. The protective film on the front bezel is temporarily lifted during this process and then reapplied, which may leave small bubbles. We test every drive before offering it for sale.
Which operating systems are supported?
The drives use a standard SATA connection and can work with Windows, macOS, and Linux systems. They can also be used with many NAS and home-server setups through a suitable powered enclosure.
Do I need any special software?
You will need compatible archiving software such as MakeMKV. Software licenses and third-party applications are not included with the drive.
How does ordering work?
Submit the secure quote form with your delivery details. We will confirm availability and shipping, then send a payment request with the final total.
Do you ship internationally?
Yes, international shipping is available to many destinations. The exact price and delivery options depend on your address and are confirmed before payment.
Can you include taxes and customs duties in my quote?
Yes. We can provide a Delivered Duty Paid (DDP) quote that includes applicable import taxes and customs duties. Email us or add a note to your quote request if you would like this option.
How can I pay through the payment link?
You can pay using PayPal, a credit card, or a local bank transfer.
Do you sell to businesses and provide invoices?
Yes. We sell to businesses and can issue an invoice for your order.
What if I need help before buying?
Use our contact form and include details about your computer, enclosure, or server. We will help you check compatibility before you place an order.
Ready to request your drive?
Send your delivery details and receive a confirmed shipping quote before payment.
Buy / Request a quote